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Please look through our FAQ for answers first, we might already have an answer.

If you still have a question, please fill out the form below. You could also contact us at our official facebook page FLEX Presets

Please check your spam or promotions folder. You could also download via logging into your flexpresets account.

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Please try and open the link in Safari or Chrome. The browsers in Fb/IG/Messenger do not support downloading functions.

If you are uncertain of the save location of the downloaded files, please google the default save location for your specific phone model first.

If you haven’t already, please read the user manual pdf in the downloaded files first.

Please make sure you have completed all the steps listed below.

1. Downloaded the required apps from app store or google play. (Lightroom for Presets, Vn editor for LUTs)

2. Successfully downloaded the presets/LUTs files to your phone.

3. Successfully unzipped the presets/LUTs files.

4. Successfully found the unzipped files on your phone. In the folder labeled “Mobile”.

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